HOA Karen Demanded Free Gas From My Station — When I Refused She Called The Cops, I Was Their Chief

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HOA Karen Demanded Free Gas From My Station — When I Refused She Called The Cops, I Was Their Chief
The brand new Oakdale Police Department patrol car pulled into my own gas station at 8:47 a.m. on a Tuesday in mid-January with 3 inches of fresh lake effect snow on the hood, and Officer Daniel Polansky behind the wheel: 26 years old, six months out of the academy, and four days back from his Field Training Officer sign-off.

Behind him in the passenger seat sat Margaret Kilroy: 50 years old, blonde, in a turquoise parka and a pair of designer Sorel boots, holding a Stanley insulated mug and looking at me through the windshield like I was the man who had personally canceled her Christmas.

Officer Polansky got out. Margaret got out. They walked up to the pumps. Officer Polansky said: "Sir, Mrs. Kilroy here has filed a complaint that you refused service and threatened her at this station. I'm going to need to ask you a few questions."

I said: "Officer, of course. Before we start, would you do me one favor and key your shoulder radio?" "Dispatch, this is Chief Hollis."

The dispatcher's voice came back inside of two seconds—the same voice I had been hearing every Tuesday morning briefing for six years. She said: "Go ahead, Chief."

I am Wyatt Hollis: 56 years old, born in Oakdale, Michigan, Upper Peninsula, on a Tuesday in February of 1969, in the room my mother had been a teenager in, in a clapped house my grandfather Esko Hollis had built with his hands in 1948 out of milled hemlock he had paid for in fresh venison and a borrowed Plymouth flatbed.

Oakdale is a town of 3,800 people, 16 miles north of Marquette on US-41, at the corner of a hard cedar swamp and the south shore of a small bay of Lake Superior that we have been calling Hollis Cove since approximately 1953, even though the US Geological Survey on its 1962 map called it Pickerel Bay.

I have been Chief of the Oakdale Police Department since 2018. I was a detective from 2011 to 2018. I was a patrol sergeant from 2003 to 2011. I was a patrol officer from 1996 to 2003. Before that, I was a Marine Corps military police corporal in 29 Palms, California, from 1989 to 1993. Before that, I was a 15-year-old kid in Oakdale who had not yet figured out what he wanted to do with his life, and was working evenings and weekends at his father's gas station on US-41, which is called Hollis Gas and Grocery, and which my grandfather Esko opened on a Saturday in May of 1962 with a single pump, 11 cans of motor oil, and a refrigerator case full of his wife's pasties.

I inherited the station from my father, Theodore Hollis, on April 3rd, 2014, after Dad died of a heart attack on the back step of the bait cooler while restocking nightcrawlers at 6:14 a.m. on a Saturday in May.

My sister Cora, 54, manages the day-to-day operation. She lives in the upstairs apartment above the store with her husband Bryce and their three Australian Shepherds. She has been running the cash register since 1985. She knows every regular customer's name, every regular customer's order, and every regular customer's children's birthdays. She is, in the language of Upper Peninsula commerce, the most powerful private citizen of Oakdale, Michigan, and she has been since approximately 1996.

I am divorced. My ex-wife Linnea moved to Phoenix in 2009 because she could not, in her own words on the front porch of our house that February morning, "do one more winter in this godforsaken icebox while you work 100 hours a week." We did not have children. Linnea and I had agreed in 2002 that the right time would come, and we had not, in the seven years that followed, found the right time. The right time turned out to be the absence of children. She is now remarried to a podiatrist in Scottsdale. We exchange Christmas cards. She sends me photographs of her saguaros; I send her photographs of the bay.

I raised my younger brother Bobby from 1993 to 2008. Bobby is now 31 years old, runs a snowplow and handyman business out of Marquette, has a wife named Jenny and two boys, and calls me at the station every Friday afternoon at 4:00 p.m. without fail, because that is what older brothers and younger brothers do in this part of the country.

Bobby was 11 months old when our mother died of a brain aneurysm at the kitchen table on a Sunday morning in October of 1993. I was 24, and had just gotten home from the Marine Corps with an honorable discharge and a duffel of dress blues. Dad was 49, had been running the station alone since Mom's diagnosis the previous spring, and was the kind of UP man who would not have admitted he was drowning if he had been holding the rope. I told Dad on the day we buried Mom that I would stay. I told him I would help raise Bobby. I told him I would work the station with him until Bobby graduated from high school. I did all three. Bobby graduated from Marquette Senior High in May of 2008, and joined the Michigan National Guard the next month. I made patrol sergeant at the Oakdale PD a month after that. Dad lived another six years and three months. He never told me, in any of those years, that he was grateful. He did not need to. He left me the station in his will. He left Bobby $12,000 in a savings account he had been adding to since 1993.

Birch Harbor Estates is a planned community at the end of a private gravel road called Cedar Bluff Lane, 3 miles north of my gas station on the south shore of Lake Superior. The development was built in 2019 by an out-of-state developer named Camden Brothers Holdings out of Bloomfield Hills: 36 homes on 12 acres of formerly Forest Service land that Camden Brothers had bought from the State of Michigan in 2017 in a quiet sale that the township residents did not know was happening until the bulldozers arrived. The homes were marketed in Detroit and Chicago at prices ranging from $800,000 to $2.1 million. The buyers were almost all weekenders. Their license plates were almost all out-of-state.

Margaret Kilroy and her husband Daniel Kilroy bought the four-bedroom on the highest lot of Birch Harbor Estates in October of 2020 for $985,000 in cash. Daniel was a recently retired General Motors purchasing executive. Margaret had been a stay-at-home mother of two adult sons who had both moved to the West Coast and stopped returning her phone calls in approximately 2019. She was elected president of the Birch Harbor Estates Homeowners Association in March of 2022 on a platform of—in her own campaign flyer—"elevating the standard of community amenity and creating a true private resort experience for our member families."

I met Margaret Kilroy for the first time on a Saturday afternoon in May of 2022, about six weeks after her election, when she walked into the gas station in white linen pants and a turquoise quilted vest, looked at the cooler of pasties Cora had been making since 1985, looked at the deer processing schedule taped to the wall, looked at the bait cooler my father had died on the steps of, and said, with the smile of a woman who had been to charm school in the 1980s and had not learned a single thing there: "Hello, I'm Margaret Kilroy, the new president of Birch Harbor Estates. I'd like to discuss a community amenity arrangement with your station."

Cora, behind the register, did not look up from her crossword puzzle. Cora did not look up because Cora had been waiting 28 years to meet a Margaret Kilroy, and she did not want to use up the moment all at once.

I said: "Mrs. Kilroy, what kind of arrangement did you have in mind?" She said: "Well, Sheriff..." I said: "I'm not the sheriff, ma'am. The sheriff is in Marquette." She said: "Oh, I'm sorry. Well, Mr. Hollis, I think what would benefit both of our communities is a discount on fuel for Birch Harbor Estates members. Maybe a flat 10% off retail. We have 36 member households. Many of us drive trucks and SUVs. It would be a meaningful relationship for your station."

I said: "Mrs. Kilroy, our retail margin on fuel is 6.5 cents per gallon. A 10% discount on retail would cost me approximately 22 cents per gallon out of pocket. I would lose money on every gallon Birch Harbor Estates members purchased. I'm afraid I'm not going to be able to do that."

She tilted her head. She said: "Oh, but Mr. Hollis, our HOA also has a small private fuel facility on site for our member convenience. I was thinking the relationship could include you, perhaps, providing the wholesale fuel for that pump. We would, of course, source from your station rather than driving down to Marquette. It would be a real partnership."

That was the sentence that should have told me, on a Saturday in May of 2022, exactly what Margaret Kilroy was running at Birch Harbor Estates. I did not know it on that Saturday. I should have. I had been a Michigan-trained police officer for 26 years. I had been a UP gas station owner for eight. I had heard exactly that kind of sentence twice before in my career: in 2014 and again in 2017, from two different people who had both ended up indicted in federal court inside of three years.

I just said, on that Saturday: "Mrs. Kilroy, the retail price at the pump is the price. The bulk wholesale agreements I have are with my regional supplier in Green Bay. They are not transferable. I will not be selling fuel to your HOA at wholesale. Thank you for coming in. Cora, would you ring her up if she'd like a coffee?"

Margaret did not buy a coffee. She left. She did not come back to the station for the next 18 months.

What she did during those 18 months was a great deal of other work. She walked into the Oakdale Pasty Cafe in August of 2022 and asked the owner, my cousin Rita, for a Birch Harbor Estates community discount on a standing order of 40 pasties every Saturday morning for the HOA's weekend brunch club. Rita laughed in her face and rang her up at retail. Margaret did not come back to the pasty cafe for 13 months.

She walked into the Oakdale Hardware Cooperative in September of 2022 and asked the owner, a Finnish-American man named Sulo Kantelli, for an HOA rate discount on a winter delivery of seasoned cordwood. Sulo, who is 71 and who had been delivering cordwood to UP residents at retail since 1979, said in his careful, Finnish-inflected English: "Mrs. Kilroy, the price of cordwood is the price of cordwood. The trees do not know your HOA." Margaret did not come back to the hardware co-op until she needed a snow shovel in January of 2023, at which point she paid retail.

She walked into Jonas Salmela's deer processing barn in October of 2022 with two white-tailed does her husband had shot, and she asked for a community amenity discount on the processing fee. Jonas, who is 68 and who had been processing deer in Oakdale since 1981, said one sentence to her in Finnish—which I will not translate here—and went back to his work. Margaret did not come back to Jonas. She drove her deer to a processor in Negaunee.

In total, between May of 2022 and December of 2023, Margaret Kilroy attempted to extract a Birch Harbor Estates community amenity discount from 11 separate Oakdale businesses. She was refused at every one. She did not call the police on any of them. She did not file complaints against any of them. She did not yell at any of them. She simply went to the next business on her list and tried again.

What she did was build, very quietly, on the southwest corner of the Birch Harbor Estates amenity park, an unpermitted 3,300-gallon underground storage tank with a single dispensing pump, a small gatehouse cover, and a private bookkeeping system administered by her own LLC. She bought retail fuel in town, trucked it back to her tank in 50-gallon drums on the back of her husband's Ford F-350, and resold it at her HOA's private pump to her own members at a 30-cent-per-gallon markup.

Across 18 months, the operation grossed approximately $86,000 in revenue and net, after retail purchase costs, approximately $51,000 in pure margin. The margin went into Birch Harbor Hospitality Ventures LLC, of which Daniel Kilroy was the registered agent and Margaret was the sole member.

Her demand at my station on the second Tuesday of January 2024 was not for personal use. It was for wholesale supply to her retail resale operation. Wholesale fuel would have raised her margin from 30 cents per gallon to 78 cents per gallon. The 18-month operation that had net her $51,000 would, with my wholesale supply, have net her something closer to $170,000. That was the operation I refused.

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HOA Karen Demanded Free Gas From My Station — When I Refused She Called The Cops, I Was Their Chief

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