However, the security footage clearly established what had happened to Olivia.
The aviation operations manager confirmed that Richard had pushed her without warning and had failed to follow the company's passenger-handling procedures.
The legal director also confirmed that the original boarding pass was valid.
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Richard was formally removed from flight duty while the company continued its investigation.
He was escorted to a private office to provide a written statement.
As he passed Olivia, he stopped.
"Miss Bennett, I really am sorry. I made a terrible mistake."
Olivia looked at him.
"An apology matters, Captain. But it doesn't erase what happened."
Richard lowered his eyes.
"I understand."
For the first time that day, he sounded sincere.
The following morning, Victoria called an emergency meeting with the company's senior management.